Small Business Answering Service.

FAQs.

• What services do you offer, beyond answering phones?

  We pride ourselves on being much more than an answering service. Our virtual receptionists also handle legal intake, appointment scheduling, live call transfer, and outbound calls - anything our clients need to give them the freedom to practice. We can integrate with your CRM, so new contacts are automatically added to your system. And we have a mobile app, so you can keep an eye on your calls when you're away from your desk.

• Can your virtual receptionists forward my calls to my phone or another member of my team?

  Yes, our live receptionists can forward and transfer calls to the team members you specify in your call flow, at no additional cost.

  If you would like certain calls forwarded to your cell phone, you'll find our mobile app a useful tool. On our app, you can set your status to instantly inform our team when you are available to take calls and when you are not to be disturbed.

• How do I control what your virtual receptionists say when they answer my calls?

  When we set up your account, we'll give you a standard call flow. From your dashboard, you can edit this to suit the needs of your practice. You can create call flows for new callers, current clients, judges, fellow lawyers - any call types you receive regularly. Our live virtual receptionists follow your custom scripts to the letter - you can even listen to recordings of their calls for quality assurance.

  This isn't a 'set-it and forget-it' service - you'll benefit most from our answering service if you work with the team to streamline and improve your call flow.