Day and night, we're your appointment schedulers, your
legal intake specialists
, and call handling experts.
Use us after hours, during a court hearing, or as your all day receptionist. It's up to you.
You decide how and when we handle your calls. You're in control.
Legal Answering & Intake
Expert legal answering.
Potential new client intake
Client retention & support
Appointment scheduling
Call screening
Call relay & transfer
24/7/365 availability
64% of clients who contact a law firm never receive a response.
Source: Clio Legal Trend Report
We stand with you.
Available 24/7
Your phones are covered by our legal receptionists who welcome every caller. And you only pay for the minutes you use, so you get constant availability without a high cost.
Empathetic
Our receptionists know professionalism needs to be balanced with empathy. They are trained to connect with your clients on a professional level, maintaining your high standards.
Confidential
Maintaining the trust of your legal clients is our top priority. Our receptionists are experienced in the particulars of legal call handling and trained in the terminology specialized to the legal profession.
Professional
LEX Reception treats every caller with courtesy and respect.
Legal is our world too. We talk the same language and align our tone to your brand. An expert legal answering service helps you build trust with potential clients.
Thorough
LEX Reception can gather as much information as you need. Our scripts are customizable to handle legal intake and client retention.
Our team is experienced and detailed. We train, trust, and verify with quality assurance sampling.
FAQs.
A legal answering service helps ensure that you never miss a potential client. Studies show that 80% of callers that go to voicemail do not leave a message. These could be valuable clients who will phone your competitors if they don't speak to a real person. LEX Reception answers your calls 24/7, helping you retain more clients.
Do you integrate with my case management software?
LEX Reception integrates with leading CRMs to streamline your workflow. You can keep your contacts up-to-date with their latest queries and respond to potential clients quickly with integrations for Clio, MyCase and other leading CRMs. LEX adapts to your CRM - keeping your information just how you like it.
Take a look at our full list of software integrations to see if we can integrate with your preferred legal tech solutions. If we don't currently support an integration with your firm's software, let us know!
How do I set up LEX Reception with my own systems?
We ensure that setting up LEX with your office systems is simple and stress-free, as our team will be there to guide you through every stage of the process.
A member of the LEX team will be in touch to arrange a setup call with you, where we will guide you through our platform and customize your account. At this point, we can also integrate with your CRM, if your firm uses one.
How do you ensure excellent service?
Our receptionists are chosen based on their skill-set, not location. This means we can hire the best, not just the best around. Legal is our world too, we understand your challenges and align our tone to meet your brand.
Our legal virtual receptionists are all highly trained and professional - but most of all, they're warm and empathetic! Most people call law firms at a time of crisis, and a friendly voice on the line makes all the difference.
Lifelong Learning.
Learning, sharing, and giving back are our core values. Here is a book worth your time.