FAQs.

A legal virtual receptionist is a team of professional receptionists who answer calls on behalf of a law firm or solo practitioner. The LEX Reception team specializes in legal intake, helping law firms to manage incoming calls and inquiries 24/7.

Despite the word 'virtual', we don't use AI to answer your phone. Every one of your calls is answered by a real person at LEX Reception. Find out more

A legal answering service helps to ensure that you never miss a potential new client.

Studies show that 80% of callers that go to voicemail do not leave a message (CBS News). These valuable potential clients will go on to phone your competitors if you don't have a legal answering service. LEX Reception handles your calls 24/7, taking suitable callers through your intake process to book them for a consultation with your lawyers.

We've worked with thousands of solos and small firms, supporting our clients as they grow their practices. We know the best way to help you grow is to understand your goals. Your account managers will work with you to create an effective strategy.

With after-hours answering and support during busy periods, we make sure you never miss a potential new client, so your team can focus on winning cases.

We offer a range of LEX Reception pricing plans, designed to suit any size of law firm. We bill by number of minutes, instead of number of calls. We find this model suits our clients better, as it allows our virtual receptionists to spend the required time on calls that matter to you. Detailed legal intake takes time, and we ensure that we get all the necessary information from your potential clients before ending the call. Take a look at our virtual receptionist pricing plans.

We time the call from the moment our live virtual receptionists pick up your call until the call is ended. We round up to the minute, meaning that if your call lasts for 2 minutes 28 seconds, we record that as a 3 minute call.

Yes, you can! There's no charge to change your plan, and we encourage you to choose the best plan for your needs on a month-by-month basis.

We'll help you to monitor your usage and highlight the right plan for you, whether that means upgrading or downgrading. This means you can adjust to seasonal changes and respond to marketing success.

We have a lot of personalization options. Every client is different, and we'll work with you to understand exactly what your firm needs from a reception service.

We'll help you cover the hours you need, whether you're looking for a 24-hour answering service or after-hours cover only. We can customize your scripts and call flow. And you can add-on additional tools to your account at no extra charge, like our calendar software and our live chat widget.

We'll let you know when you're close to your limit - no need to worry.

We will always send you an email alert when you reach 80% of your usage, and another at 100% of your usage, so you stay in control of your account. Of course, you can also check your minutes and view reports at any time through your dashboard.

We charge overage charges per minute, and you can find our overage charges for each plan here.

We pride ourselves on being much more than an answering service. Our virtual receptionists also handle legal intake, appointment scheduling, live chat responses, and outbound calls - anything our clients need to give them more time in their day. We can integrate with your CRM, so new contacts are automatically added to your system. And we have a mobile app, so you can keep an eye on your messages when you're away from your desk.

Yes, our live receptionists can transfer calls to you and the team members you specify in your call flow, at no additional cost.

You can set your own rules in the flow to decide when calls should transfer to you, what type of calls, or only allow certain contacts through to your direct line. We can create an additional out-of-hours call flow to ensure you never take calls when you're in court or switched off for the evening. Our mobile app can help, as you can set your status to instantly inform our team when you are available to take calls and when you are not to be disturbed.

When we set up your account, we'll give you a standard call flow. From your dashboard, you can edit this to suit the needs of your practice. You can create call flows for new callers, current clients, judges, opposing counsel - any call types you receive regularly. Our live virtual receptionists follow your custom scripts to the letter - you can even listen to recordings of their calls for quality assurance.

This isn't a 'set-it and forget-it' service - you'll benefit most from our answering service if you work with the team to continually improve your call flow.

You can view your complete call history, read messages taken by our live virtual receptionists and monitor your account from our web access dashboard and our mobile app. Our mobile app is an invaluable tool for keeping organized on the go. Find out more .

We ensure that setting up LEX with your office systems is simple and stress-free, as our team will be there to guide you through every stage of the process.

A member of our team will be in touch to arrange a setup call with you, where we will give you a tour of your dashboard, and set up your custom call scripts. At this point, we can also integrate with your CRM , if your firm uses one.

LEX Reception integrates with most legal CRMs to streamline your workflow. You can keep your contacts up-to-date with their latest queries and respond to clients quickly with integrations for Clio, MyCase, PracticePanther, and more.

Take a look at our full list of software integrations to see if we can integrate with your firm's preferred CRM. If we don't currently support integration with your favorite software, let us know! We're always keen to hear about your preferred systems and we are always looking to extend compatibility to effective CRMs.

We are here to help you make the most of every win. If you're expecting to receive many more calls than usual, you can choose to upgrade your plan, to guarantee all of your callers are given the attention and time they deserve. There's no commitment when you upgrade, you can monitor the call load month-by-month to make sure you're staying on top of demand, and move down a plan once the campaign ends.

Your minutes are precious, and we want to spend our time securing quality leads for you. Our virtual receptionists are trained to identify serious callers, using call flows and scripts that you can customize to fit your firm. And, because we know that soliciting calls are unavoidable, we give you 30 calls free every month that last less than 30 seconds.

Every one of our live virtual receptionists starts with two weeks of training before they take our dedicated legal calls. In their first week, they learn our systems inside and out, from forwarding calls to scheduling appointments. They spend their second week shadowed by an experienced receptionist who evaluates their performance and coaches them on their call etiquette.

Our legal receptionists also have to pass our own legal training course, to ensure that they can confidently discuss legal matters and provide the right support for your clients. There is always room for improvement, which is why our receptionists are continually marked and given feedback on their calls.

We Give Back 1% every month to endangered species .

This is part of our commitment to hear more from people and the planet. By donating to key wildlife conservation organizations, we can protect our species and ecosystems for the future, and listen to those in need.

We support projects looking to have a tangible impact on endangered species numbers.

This can be through rescue and treatment of injured animals, training for anti-poaching patrols, habitat protection or creation, advocacy to establish stronger legal protections, and much more. There are many ways to help endangered species, and we look for projects with reputable conservation organizations that have a measurable impact on the wellbeing of key species. Learn more .

We assess our potential non-profit partners on a variety of different features. Primarily, we want to know that our donation is supporting actionable, measurable objectives, and that the organization has the same conservation values as we do.

We also listen to our team and our clients for their suggestions of species in need. We supported Operation Milagro to protect the Vaquita Refuge thanks to the advocacy from one of our receptionists. You can suggest an organization or species in need of protection by emailing us at marketing@lexrecpetion.com .

We are currently able to support clients anywhere in the US and Canada.

If you're a client and would like to speak to someone about your account, please contact your Account Manager or call 1-800-800-9995 . If you're experiencing a problem with the website, please email us at info@lexreception.com .

If your firm keeps missing customer phone calls and LEX Reception could solve your problem, give us a call on 1-800-800-9995.